// ABOUT

18+ years keeping global pharma marketing programs on track.

I'm a Marketing Operations, Service Delivery and Client Services leader at Accenture, based in Mumbai. My work sits at the intersection of business, operations, analytics and technology — translating strategy into campaigns that actually ship, on time, in compliance, at scale.

I've spent my career inside some of the most complex delivery environments in pharma marketing: multi-market campaigns, strict legal/medical/regulatory review cycles, and stakeholders spanning brand, digital, analytics and technology. My job is to make all of that move smoothly — governance, resourcing, risk, reporting — so the people doing the creative and strategic work can focus on it.

Outside of client delivery, I have a hands-on technical streak that doesn't show up on a typical resume: I design and build software, including a working suite of AI tools (see Jason AI) that integrates multiple language and image-generation providers with automatic fallback logic. I like understanding systems from the inside — whether that's a marketing operating model or a piece of software.

That combination is rarer than it sounds. Most operations leaders can brief a Gen AI vendor and evaluate a pitch deck. Fewer have actually integrated an LLM API, hit its rate limits, debugged a failure mode at 2am, and shipped a fallback path that keeps working when the primary provider doesn't. I've done that — not as a side hobby disconnected from my day job, but as the same delivery discipline applied to a different kind of system. It's exactly the perspective I bring to conversations about where Gen AI genuinely fits into a marketing operation, versus where it's just this year's slide in a strategy deck.

If you're evaluating how Gen AI, automation, or AI-assisted content workflows should fit into your marketing operations — not as a science project, but as something that actually needs to run reliably in production — that's a conversation I'm glad to have. See Consulting for how that works, or get in touch directly.

Career Timeline

Professional Experience

Mar 2025 —
Present

Marketing Operations & Service Delivery Lead

Accenture · Astellas
  • Direct marketing operations, content delivery and customer engagement programs for a cross-functional team of 30+ spanning business, operations, analytics and technology.
  • Act as primary escalation point for executive stakeholders, resolving delivery issues and mitigating risk on complex, multi-market programs.
  • Champion process improvement and platform enablement initiatives that streamline marketing workflows.
  • Set standards for reporting, dashboard KPIs, resource planning and data governance.
  • Partner with brand, digital and technology leads to align delivery priorities across concurrent campaign launches.
Jan 2024 —
Feb 2025

Business Transformation Lead

Accenture · Merck
  • Redesigned the global marketing operating model, automating manual processes to cut overhead and accelerate campaign timelines.
  • Drove change management and stakeholder adoption of the new operating model across global digital marketing programs.
  • Introduced reporting and business intelligence processes giving leadership real-time delivery visibility.
  • Led cross-functional workshops to map legacy workflows and identify automation opportunities across markets.
  • Established governance checkpoints and RACI structures to sustain the new operating model post-launch.
Jan 2023 —
Dec 2023

Service Delivery Lead

Accenture · Merck
  • Owned end-to-end service delivery for global digital marketing programs.
  • Planned resourcing and capacity across delivery teams, improving SLA adherence.
  • Partnered with leadership to rebuild governance frameworks, improving program scalability.
  • Acted as primary point of contact between business stakeholders and delivery teams, resolving escalations quickly.
  • Introduced performance reporting that gave leadership early visibility into delivery risk.
Jun 2016 —
Dec 2022

Client Services & Marketing Operations Lead

Accenture · AbbVie & Sanofi
  • Led client services and digital delivery for two global pharmaceutical accounts over 6+ years.
  • Served as primary client and account management contact across business, creative, production and technology stakeholders.
  • Planned programs and resources across multiple concurrent markets, raising delivery consistency.
  • Directed omnichannel campaign delivery across web, email, CRM and multichannel programs.
  • Sustained account relationships through multiple program renewals via consistent delivery performance.
Jun 2013 —
May 2016

Project Manager, Digital Delivery

Accenture · P&G
  • Managed end-to-end digital project delivery for global marketing programs.
  • Led cross-functional teams and resource planning, improving on-time delivery.
  • Coordinated stakeholder communication across business and technology teams throughout the project lifecycle.
  • Drove process improvement and risk management initiatives that enhanced delivery efficiency.
  • Supported governance and quality assurance practices to maintain consistent delivery standards.
May 2011 —
May 2013

Team Leader, Technical

Lester Infoservices · GuruAid.com
  • Led technical support and digital operations teams for GuruAid.com, managing service delivery and website operations end-to-end.
  • Built people-leadership and process improvement practices that lifted team customer satisfaction.
Mar 2010 —
Apr 2011

Web Solution Specialist

Directi Internet Solutions
  • Managed web operations and technical support activities across client accounts for Directi's hosting and domain services business.
  • Collaborated directly with clients and technical teams to improve operational performance and customer satisfaction.
Jan 2009 —
Jan 2010

Senior Technical Support Executive, Helpdesk

SYSTIME
  • Provided technical support and IT operations assistance via the helpdesk, handling escalations and troubleshooting.
  • Drove process improvements and operational efficiency initiatives within the support function.
Apr 2007 —
Dec 2008

Technical Support Executive

Sitel
  • Delivered customer support and technical troubleshooting for external client accounts in a high-volume contact center environment.
  • Built foundational skills in customer service, communication and problem-solving that shaped a later career in service delivery.
Education & Platforms

Education

Bachelor of Commerce (B.Com.), University of Mumbai

Technology Platforms

Veeva CRM · Veeva Vault PromoMats · Adobe Workfront · Microsoft Power BI · Qlik Sense · SharePoint · Jira