// ABOUT

18+ years keeping global pharma marketing programs on track.

I'm a Marketing Operations, Service Delivery and Client Services leader at Accenture, based in Mumbai. My work sits at the intersection of business, operations, analytics and technology — translating strategy into campaigns that actually ship, on time, in compliance, at scale.

I've spent my career inside some of the most complex delivery environments in pharma marketing: multi-market campaigns, strict legal/medical/regulatory review cycles, and stakeholders spanning brand, digital, analytics and technology. My job is to make all of that move smoothly — governance, resourcing, risk, reporting — so the people doing the creative and strategic work can focus on it.

Outside of client delivery, I have a hands-on technical streak that doesn't show up on a typical resume: I've built an internet-native calling platform called Callibi and a small suite of AI tools. I like understanding systems from the inside — whether that's a marketing operating model or a piece of software.

Career Timeline

Professional Experience

Mar 2025 —
Present

Marketing Operations & Service Delivery Lead

Accenture · Astellas
  • Direct marketing operations, content delivery and customer engagement programs for a cross-functional team of 30+ spanning business, operations, analytics and technology.
  • Act as primary escalation point for executive stakeholders, resolving delivery issues and mitigating risk on complex, multi-market programs.
  • Champion process improvement and platform enablement initiatives that streamline marketing workflows.
  • Set standards for reporting, dashboard KPIs, resource planning and data governance.
Jan 2024 —
Feb 2025

Business Transformation Lead

Accenture · Merck
  • Redesigned the global marketing operating model, automating manual processes to cut overhead and accelerate campaign timelines.
  • Drove change management and stakeholder adoption of the new operating model across global digital marketing programs.
  • Introduced reporting and business intelligence processes giving leadership real-time delivery visibility.
Jan 2023 —
Dec 2023

Service Delivery Lead

Accenture · Merck
  • Owned end-to-end service delivery for global digital marketing programs.
  • Planned resourcing and capacity across delivery teams, improving SLA adherence.
  • Partnered with leadership to rebuild governance frameworks, improving program scalability.
Jun 2016 —
Dec 2022

Client Services & Marketing Operations Lead

Accenture · AbbVie & Sanofi
  • Led client services and digital delivery for two global pharmaceutical accounts over 6+ years.
  • Served as primary client and account management contact across business, creative, production and technology stakeholders.
  • Planned programs and resources across multiple concurrent markets, raising delivery consistency.
Jun 2013 —
May 2016

Project Manager, Digital Delivery

Accenture · P&G
  • Managed end-to-end digital project delivery for global marketing programs.
  • Led cross-functional teams and resource planning, improving on-time delivery.
2007 —
2013

Earlier Experience

GuruAid · Directi · SYSTIME · Sitel
  • Technical support, web operations and service delivery roles that built the operational foundation for everything since.
Education & Platforms

Education

Bachelor of Commerce (B.Com.), University of Mumbai

Technology Platforms

Veeva CRM · Veeva Vault PromoMats · Adobe Workfront · Microsoft Power BI · Qlik Sense · SharePoint · Jira